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Support

Write to us.

A person reads every message. Tell us the version and what you expected to happen, and the first reply is usually the answer.

Three answers we send most often

Lost your key?

Keys can be resent to the address you paid from. The answer is already written up.
A download failed

The common server errors and what each one actually means.
How something works

The manual covers every window and every setting.

Everything else

The more of the boxes below you fill in, the fewer questions come back. If you are reporting something broken, the version number and the Windows version are the two that matter most.

About you
The reply goes here, so check it once
About the problem
Details
Help → About, for example 6.19.5
Settings → System → About, for example Windows 11 24H2
What you did, what you expected, what happened instead
We use your address to reply and for nothing else.
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Write to support@westbyte.com directly. Questions about payments and licences go to sales@westbyte.com.